1. Introduction
Effe Towers (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Our goal is to maintain the trust of our customers and partners while ensuring compliance with relevant privacy regulations such as the General Data Protection Regulation (GDPR) and the Nigeria Data Protection Regulation (NDPR).
2. Data Collection Practices
Types of Data Collected:
- Personal Information: Name, email address, phone number, and any other information you provide directly through forms or communication.
- Technical Data: IP addresses, browser type, device identifiers, and browsing activity on our website through cookies and similar technologies.
- Business Information: Details about your company, inquiries, and transactions related to the services we provide.
Sources of Data:
- Directly from you through forms, email communication, or phone calls.
- Automatically when you visit our website (cookies, IP addresses).
- From third parties such as analytics providers, payment processors, or marketing services.
Purpose of Collection:
- To provide, operate, and maintain our services.
- To respond to inquiries or provide customer support.
- For marketing purposes, such as sending you relevant updates and offers.
- To improve website functionality and analyze usage patterns.
3. Legal Bases for Processing
- Consent: We may process your data based on your explicit consent, especially for marketing activities.
- Contractual Necessity: Some data processing is necessary to fulfill our contractual obligations when delivering services to you.
- Legitimate Interests: We may process your data where necessary for the purpose of our legitimate interests, such as improving our services or for administrative purposes.
- Legal Obligations: In some cases, we are legally required to process certain personal data.
4. Use of Data
We use your personal data for the following purposes:
- Service Delivery: To deliver the business and IT solutions you request.
- Communication: To communicate with you regarding our services, updates, and promotional offers.
- Website Improvement: To monitor and analyze trends, usage, and activities in connection with our website to improve user experience.
- Security and Compliance: To protect our company, services, and users against fraud or malicious activities, and to comply with legal obligations.
5. Data Sharing and Disclosure
Internal Sharing:
- Data is shared within the company among departments such as customer service, IT, and marketing to ensure the smooth operation of our services.
External Sharing:
- We may share your data with third-party service providers (such as IT support, cloud hosting services, or payment processors) who assist us in operating our business.
- In certain cases, we may share data with business partners who provide services related to our offerings.
International Transfers:
- If personal data is transferred to countries outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses.
Legal Disclosures:
- We may disclose your personal data when required by law or in response to valid requests by public authorities.
6. Data Security Measures
We implement robust technical and organizational security measures to protect your data, including:
- Encryption: We use encryption to protect sensitive data both in transit and at rest.
- Access Controls: We restrict access to personal data to authorized personnel only.
- Data Breach Protocols: In the event of a data breach, we will notify affected individuals and relevant authorities promptly and in compliance with applicable laws.
7. Data Subject Rights
- Access to Data: You have the right to request access to your personal data that we hold.
- Correction of Data: If any personal data we hold is incorrect, you may request corrections.
- Deletion of Data: You can request the deletion of your data under certain conditions (the “right to be forgotten”).
- Data Portability: You have the right to request the transfer of your data to another service provider.
- Objection to Processing: You may object to the processing of your data, particularly for marketing purposes.
- Automated Decision-Making: Effe Towers does not engage in any automated decision-making processes that significantly affect you.
8. Cookies and Tracking Technologies
Types of Cookies:
- Essential Cookies: Necessary for the website’s functionality.
- Analytics Cookies: Used to track website performance and user interaction.
- Marketing Cookies: Help deliver targeted advertisements.
User Control:
- You can control the use of cookies through your browser settings. Detailed information about the cookies we use can be found in our [Cookie Policy].
9. Third-Party Links and Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We recommend reviewing their privacy policies to understand how they handle your data.
10. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such data, we will take immediate steps to delete it.
11. Privacy Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this policy regularly.
12. Contact Information
For questions, inquiries, or requests regarding this Privacy Policy or your personal data, please contact us at:
Data Protection Officer
Effe Towers
Email: team@effetowers.com
Phone: +234 909 518 2980
13. Supervisory Authority
If you feel that your privacy rights have been violated, you have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction.